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Troubleshoot Candy AI image generation
A blocked request, an unavailable feature and an image with the wrong visual detail are different problems. Identify which one happened before changing the prompt or submitting another generation.
If the image control is missing
Check the selected character, account access and available balance. In supported chat, inspect the Ask menu and Image Generation Toggle; disabling that mode removes its image suggestions.
A blurred access preview is not necessarily a failed generation. Read the viewing or unlock prompt before deciding what the account should be able to open.
If a picture does not match the request
Simplify conflicting instructions and make the main visual detail explicit. Keep one setting and one principal action, then change the most important mismatch between attempts.
Exact appearance details can vary. Review what changed instead of adding a long technical parameter list that the current tool may not support.
If a request is restricted
Read the message and compare the request with our content rules. Do not keep changing spellings or descriptions to get around a restriction on the same prohibited material.
Consent and age restrictions apply to supplied inputs as well as outputs. A picture of a real person does not give you permission to create a nonconsensual intimate edit.
If a result or charge is unclear
Check the account's generation or collection view for the existing result. Keep the character, approximate time, quantity and error before starting another paid request.
Send support the relevant status or balance screenshot. Do not publicly repost disputed or private material merely to show that something failed.
Questions and answers
Why did an image request not use the outfit I specified?
Generated details can vary. Make the desired outfit explicit, remove conflicting scene instructions and refine that part of the prompt before changing everything else.
How do I turn picture requests back on in chat?
In a supported chat, open Ask and inspect the image-generation toggle. The control affects that mode, not every other paid media feature.
Can I remove a content restriction by rewriting the prompt?
Rephrasing does not make prohibited material acceptable. Follow the content rules rather than trying to circumvent the restriction.