Contact our support team

An account or feature problem

Include the account email, device, browser and exact message shown on screen. Note the approximate time and whether the issue affects one character or several features.

For a missing generation, name the character and action and check the account's existing results before submitting another paid request.

A payment or refund request

Give the payment date, amount and relevant receipt or transaction reference. Say explicitly if you want a refund reviewed; cancellation alone does not file that request.

Do not send a full card number, security code, password or recovery token. Provide limited payment-identification details only when they are needed for the issue.

A content or privacy concern

Identify the material or account information and explain the concern. A reference or non-sensitive screenshot can be enough to locate it without sharing unrelated private exchanges.

Use an appropriate subject so a content report is not confused with a login or billing request. Do not publicly distribute disputed material as a substitute for reporting it.

Company contact details

EverAI Limited, registration C107181.

56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.

Use the support email for account-specific correspondence. A character conversation or a public-style room message is not an administrative support channel.

Questions and answers

What is the Candy AI support email?

Use support@candymail.ai and identify the account and issue. Never include your password or complete payment-card details.

Who operates Candy AI?

EverAI Limited, registered in Malta as C107181, operates the service. Our company address is listed above.

What should I send if I cannot log in?

Give the account email, original sign-in method, browser, device and error. Do not send a password or recovery code.