Trust & safety
Candy AI privacy and your account information
EverAI Limited is responsible for the service's personal-data processing. Keep the information needed for an account or feature separate from private details that are unnecessary for a fictional conversation.
Information connected to an interaction
Account details, character preferences, prompts, outputs and calls can contain personal data. Processing is not limited to a nickname or the visible profile picture.
For an invented role, use invented details. Avoid real credentials, financial information and identifiable details about other people when they are not needed for the interaction.
Private does not mean no service-side processing
Our privacy notice permits service-provider processing, flagged-content review and quality sampling. De-identified interactions may be used for research or training. Do not interpret private chat as a promise of end-to-end encryption with no provider access.
Before supplying sensitive information, consider whether an ordinary fictional detail would serve the same purpose. A private-looking interface is not a reason to store secrets in a character conversation.
Account removal and retained records
Deletion requests apply to account data, while legal retention exceptions remain. Financial and transaction records generally have a ten-year retention period. Losing access to a deleted thread is not proof that every associated record was erased instantly.
Keep the receipts and references you may need for a payment question before removing the account. Do not retain unnecessary copies of someone else's private content.
Make a privacy request
Use our contact route for a request concerning personal data and identify the account or content involved. State what you are asking us to locate, correct or remove, without adding unrelated sensitive information.
If you are using a shared device, also review browser-saved choices. Signing out of an account and clearing local site data are different operations.
Questions and answers
Are Candy AI conversations public character profiles?
No. A conversation and a public profile are different. That distinction does not remove the service-side processing and review described in our privacy notice.
Does account deletion erase every financial record immediately?
No. Legal and transaction-retention requirements can remain after account removal. Keep any receipt you need before deleting your account.
What should I leave out of a character chat?
Do not supply passwords, recovery codes, full payment details or another person's private information. A fictional role can use invented details instead.