Memberships
Understand a payment or card-statement charge
Check the account, date and amount when identifying a payment. Our published card-statement descriptor is EverAI; it is separate from the character's name or the title of a media experience.
Identify the transaction
Compare the receipt with the subscription or token purchase you made. A longer plan can be collected as one term total even when its offer is displayed with a monthly equivalent.
A neutral descriptor does not make a payment invisible. Your bank and payment provider still keep their own transaction records, and a different payment route can display information differently.
Use the methods offered in your checkout
Our payment guidance lists credit or debit cards, cryptocurrency, Apple Pay, Google Pay and supported bank-transfer routes such as Volt or Pix. Availability depends on location and the selected checkout.
Do not assume PayPal, a gift card or any other unlisted method is accepted because another AI service supports it. Use the methods actually offered for your purchase.
Review a saved payment method
The documented account route is Profile, Subscription, then Payment Method. Additional saved methods can be removed using the trash control. An active subscription must retain at least one payment method.
Removing an extra card is not the same operation as cancelling renewal. If stopping renewal is your goal, use the subscription's cancellation control and complete its confirmation.
Send enough information for an investigation
For an unrecognised or duplicate payment, give support the subscribed account email, date, amount and relevant receipt or confirmation. The last four card digits can help identify a disputed charge when requested.
Do not email the full card number, card security code, account password or a banking login. If you suspect an unauthorised transaction, also contact the payment provider through its own secure channel.
Questions and answers
How does Candy AI appear on a bank statement?
Our published descriptor for subscription card charges is EverAI. Compare the date and amount with your receipt when identifying the transaction.
Does Candy AI take PayPal?
Available payment methods vary by location. If PayPal isn't shown at checkout, choose one of the listed options.
Does removing my saved card cancel the subscription?
Removing an additional method and cancelling renewal are different account actions. Use Unsubscribe in the subscription settings if you want to stop renewal.