Help center
Candy AI login and account access
Use the account controls and the sign-in method associated with your registration. A new account is not a way to recover the conversations or subscription belonging to an existing one.
Creating an account
Use an email address you control and the registration options offered by the service. Keep account details accurate and choose a password you do not reuse elsewhere.
Only use your own credentials and payment method. A shared, purchased or borrowed account is not a supported way to establish your own access.
Return with the original sign-in method
If you registered with email and password, use that route. If you used an available third-party sign-in option, check that same account method before creating another registration.
When access looks wrong after signing in, compare the account email and the purchase confirmation. The account you can currently open may not be the one with the paid subscription.
Recover access through account controls
Use the available password-recovery option when you cannot remember a password. Check the email account associated with the registration rather than sending a password to a chat character or a social account.
If recovery mail does not arrive, inspect spam filtering, confirm the address and avoid repeatedly requesting messages from several open tabs. Contact support if you cannot identify the subscribed account.
Separate browsing from account features
A visible catalogue does not prove that you are signed into a particular subscription. Character chat history, balances and paid access belong to the relevant account.
If a login error persists, note the browser, device, sign-in method and exact message. Do not include a password, recovery code or full card number in the support report.
Questions and answers
Why does my Candy AI account look free after I paid?
First compare the signed-in account with the email and method associated with your purchase. Do not buy a second plan before checking whether you opened a different account.
Can I use Candy AI without signing in?
Some catalogue content can be visible to visitors. That does not establish access to saved conversations, paid balances or every media feature without an account.
Should I send my password to support?
No. Support can investigate an account issue without your password or recovery code. Identify the account and the problem using the relevant non-secret details.