Memberships
Cancel your Candy AI subscription renewal
Use the subscription controls in your account to stop a later renewal. Removing a shortcut, logging out or closing a conversation does not make that account change for you.
Follow the account cancellation steps
If you use more than one login method or account, check the subscribed account before assuming the control is missing.
- Sign in to the account associated with the subscription.
- Open My Profile, then Settings.
- Find the subscription details and choose Unsubscribe.
- Complete the confirmation prompts and check that renewal is shown as cancelled.
Check the paid-through date
Cancellation stops subsequent renewal. The existing paid period continues until its end, so a cancellation confirmation is not an immediate refund of the term you already purchased.
Keep the confirmation and the paid-through date with your records. They help identify whether a later payment belongs to the same subscription and whether the change happened before its renewal.
Pausing, refunding and deleting have different effects
Our help instructions do not offer subscription pausing as a current option. Use cancellation when you want to stop future renewal, and review the applicable plan if you later choose to subscribe again.
For a refund, submit a separate request. For account removal, use Delete Account. Before relying on an unused token balance after the term, ask support to confirm the conditions for that balance.
If the renewal still looks active
Reopen the subscription information and check whether every confirmation step completed. A cancelled browser tab or interrupted session may not have finished the account action.
If a payment needs investigation, contact us with the account email, payment date and the cancellation confirmation. Never send the full card number, security code or password in a support message.
Questions and answers
How do I unsubscribe from Candy AI?
Open My Profile, go to Settings, find the subscription details and use Unsubscribe. Finish the confirmation steps and check the resulting renewal status.
Will cancellation automatically give me a refund?
No. It stops later renewal while the paid period continues. A refund needs a separate request and has its own conditions.
Can I pause my Candy AI subscription instead?
The documented subscription controls do not currently provide pausing. Cancellation is the available way to stop future renewal.